Residential Route Supervisor Job Description

Job Summary Manages collection routes and driver/laborer performance on a daily basis in single or multiple line of businesses: Residential, Commercial, Roll-Off.
Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Organizes and schedules all necessary resources required to accomplish activities. Coordinates daily operational needs with Maintenance team.
• Plans, distributes, monitors, and follows-up daily route assignments to ensure customers are serviced per company standards and agreements.
• Manages the end-of-day check-in process, capturing and communicating key service, safety, and equipment issues.
• Monitors driver and laborer time and attendance, minimizing overtime and ensuring that drivers do not exceed limits established by regulatory agencies.
• Reviews weekly demand / volume for routes, determines potential gains from re-routing, and recommends re-routes to the routing specialist.
• Sets and monitors productivity, service, and safety targets for each route and driver.
• Assists with data collection and reporting required for incentive pay programs.
• Promotes a union free atmosphere and where appropriate, establishes collaborative relations with unions.
• Acquires and coordinates temporary workers assigned to assist drivers on routes.
• Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.
• Establishes and maintains a clean, safe work environment in compliance with Company/Occupational Safety and Health Administration (OSHA) standards.
• Documents problem fixes and provides instructions to dispatch/service should problems recur.
• Communicates and follows-up on sales opportunities, problems at customer site, DVIR repairs, container swaps, and safety issues reported by drivers.
• Notifies customer service of delivery days for specific areas.
• Ensures set-up errors and missed pickups are reported and resolved.
• Documents and maintains records required by regulatory agencies such as the Department of Transportation.
• Reviews and audits documentation related to route operations on a daily basis (e.g., DVIRs, driver time and attendance, open tickets), following-up where appropriate.

Supervisory Responsibilities This job has supervisory responsibilities for Drivers assigned to the position. This includes responsibility for employee performance reviews and feedback, scheduling time off, employee grievances or complaints, pay changes and job responsibilities.
Qualifications The requirements listed below are representative of the qualifications necessary to perform the job.
Education and Experience

• Education: Associates Degree (accredited), or in lieu of diploma, High School Diploma or GED (accredited) and two (2) years of relevant work experience work in transportation, logistics, warehousing, or solid waste operations.
• Experience: No previous work experience required.
• Applicable experience may be substituted for education requirements.

Certificates, Licenses, Registrations or Other Requirements

• Preferably a Valid Class A or Class B  Commercial Driver’s License with valid Medical Card, or a Class C Driver's License
  
• Record of safe driving for the past five years as shown on current MVR, with no serious accidents or traffic violations
  
• Legally eligible to work in the United States
  

Other Knowledge, Skills or Abilities Required

• Coaching, routing assessments and leading employees are requirements of the role.

Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
• Required to exert physical effort in handling objects less than 30 pounds rarely;
• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements part of the work day;
• Normal setting for this job is: office setting and/or landfill/outdoor.

Benefits At Texas Pride Disposal, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. Our employees also receive Paid Vacation, Holidays, and Personal Days.

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